Paysafe, a leading multinational payment solutions provider, offers a comprehensive suite of services across e-cash, payment processing, and digital wallets. Serving a diverse base of over 145 million customers, Paysafe caters to businesses and individuals globally, delivering everyday payment solutions with ease and efficiency.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
In the wake of significant expansion via acquisitions, Paysafe aimed to enhance operational efficiency and unity across the enterprise, starting with customer services, merchant operations, and risk and compliance areas. This growth spurt had led to inconsistent processes across its brands, marked by manual operations and opacity, which Paysafe sought to streamline. Moreover, with rising regulatory demands, Paysafe was determined to remain compliant without sacrificing its inherent customer-centric agility.
What did Techbanq do
Paysafe & Techbanq shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. Techbanq have been working with Paysafe since November 2020 in 2 key workstreams: Automation Delivery and Mobile Chatbot Migration, supporting the Paysafe Automation365 team specialising in Cognitive and Robotic Automation.
Automation Delivery – Techbanq are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far Tecnologia have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.
Mobile ChatBot Migration – Techbanq led the migration of chatbots from a web browser platform to mobile platforms (Android and iOS). In addition to this, Tecnologia has implemented an intermediate communication layer to enable a seamless handoff between chatbot and live agent providers to win and support new deals.
The Results
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
