- The Story
The merger of two major grocery companies held the promise of significant scale advantages, but success depended on seamless integration—especially in operations, technology, and digital transformation. Techbanq played a pivotal role in this transformation, leveraging AI-driven insights, cloud-based infrastructure, and data analytics to optimize the company’s operating model. Through strategic tech interventions, we enabled the newly merged entity to maximize efficiencies, streamline processes, and unlock synergies across its expanded footprint.
Powering a Complex Integration with Technology
The merger unified a vast network of stores across multiple countries under one corporate entity. To fully capitalize on this opportunity, leadership prioritized reshaping the company’s operational framework with a data-driven approach. With an ambitious goal of achieving synergies equivalent to 1% of sales within three years, Techbanq provided a strategic roadmap powered by advanced technology solutions.
Automated workforce scheduling and predictive analytics to reduce redundancies
Cloud-based collaboration tools for seamless cross-regional operations
AI-driven demand forecasting for optimized inventory management
IoT-enabled tracking for real-time logistics monitoring
Robotic Process Automation (RPA) for procurement efficiency
Supply chain network optimization, with synergies across transportation and logistics
One of the most critical elements of the transformation was the unification of IT infrastructures. Before the merger, both companies operated separate, legacy IT systems that lacked interoperability. Techbanq led the digital transformation by:
Establishing an Integration Management Office (IMO) to oversee IT and digital unification
Defining a new global IT operating model with regional and global CIOs
Migrating legacy systems to a cloud-native infrastructure, ensuring scalability and resilience
Implementing AI-driven automation, reducing IT operational costs by 14%
Within months, the company launched its new digital ecosystem ahead of schedule, ensuring uninterrupted service for millions of customers while achieving unprecedented operational efficiency.
A closer look at one critical consolidation
Over a three-year engagement, Techbanq guided the company through every phase of its merger—from due diligence to post-merger digital strategy execution. The results were game-changing:
🚀 Achieved synergy savings of 1% of sales, with 14% directly from IT-led efficiencies
🚀 Reduced COGS through AI-powered supplier negotiations and bulk purchasing optimization
🚀 Enhanced operational agility, enabling seamless omnichannel retail experiences
🚀 Increased digital security & compliance, reducing vulnerabilities across the enterprise
Today, this retail giant stands as a model for tech-powered M&A success. By leveraging innovation, automation, and cloud transformation, Techbanq enabled the company to not only merge efficiently but to scale with agility, setting a new industry standard for digitally driven growth.
The power of scale in M&A
Our involvement in supporting the Company merger extended over a comprehensive three-year period, encompassing activities ranging from pre-merger due diligence to post-closing strategy. However, it was during the crucial phase of merger integration that Company began to experience the tangible benefits that result from successfully executing a meticulously planned merger, particularly within the retail industry.
Through the implementation of a new operating model and the consolidation of its organizational structure, Company achieved significant cost savings, precisely as planned and within the designated timeframe. The company successfully attained its synergy savings target, equivalent to 1% of sales. Notably, 14% of these savings were derived solely from IT-related initiatives, underscoring the impact of the IT integration efforts.
Today, Company stands as a prime example of a retail company that has harnessed the operational efficiencies and bolstered competitive positioning promised by the initial merger thesis. The organization has realized the full potential of scale, ensuring a strong foundation for sustained growth and continued success in the dynamic retail market.
* We take our clients’ confidentiality seriously. While we’ve changed their names, the results are real.
